Privacy Policy

TeleTrade is a Telegram CRM and automation platform for managing leads, chats, workflows, funnels, and team operations. We do not provide financial or trading services and cannot access your personal Telegram account.

Information We Collect

User-Provided Data

When you create an account, we collect your name, email address, workspace details, team information, and billing data. Payments are processed via Stripe — we do not store full card details.

Telegram Data

When you connect a bot, TeleTrade processes user IDs, chat messages, lead labels, funnel steps, timestamps, and performance metrics. We do not access personal Telegram accounts, store passwords, or share Telegram data with third parties.

Technical Data

We collect IP addresses, browser and device information, usage analytics, and security logs to operate and improve the platform.

Marketing Applications

When you apply for an infrastructure strategy call, we collect your contact details, Telegram handle, business model, lead-volume band, team size, operating problem, investment readiness, consent choices, and campaign attribution parameters. We use this information to assess fit, route your request, respond to you, and measure funnel performance.

Mobile App Data

The mobile app may collect device type, push notification tokens, and optional crash diagnostics.

How We Use Your Data

TeleTrade uses collected information to:

• Deliver and maintain the platform
• Sync Telegram chats and run automations
• Send transactional notifications
• Improve platform performance and stability
• Process billing and subscriptions
• Detect and prevent misuse
• Assess and route requested infrastructure consultations
• Send marketing follow-up only where permission or another lawful basis applies

We never sell your data.

Cookies & Tracking

We use essential storage for security and requested user journeys. With consent, we use PostHog for website analytics and Meta Pixel for campaign measurement. Non-essential analytics and marketing tools load only after the visitor selects “Allow measurement.” Visitors may choose “Essential only.” Cloudflare may process limited technical logs required to deliver and protect the site.

Data Sharing

Information may be shared with hosting providers, PostHog, Meta, Calendly, Telegram, Stripe, support platforms, and legal authorities when required by law and appropriate to the user-requested journey. Telegram messages and lead data are never shared for advertising purposes.

Data Retention

Upon account deletion, chats and leads are removed within 30 days. Funnel structures may be retained internally in anonymised form. Security and compliance logs may persist longer as required.

Marketing leads and consent records are retained only as long as needed for the stated purpose, legal obligations, and suppression of future marketing after an opt-out. Concierge audit data uses a separately agreed scope, retention period, and deletion process before access.

Your Rights

You may request access, correction, deletion, or export of your data (chats and leads only), object to processing, and withdraw cookie consent at any time. Direct-marketing objections and STOP requests are recorded on a suppression list so the preference is respected. Contact admin@teletrade.io.

Security & International Transfers

We use encrypted databases, TLS encryption, and strict access controls. Data may be processed internationally with GDPR-compliant safeguards in place.

Additional Provisions

TeleTrade acts as a data processor. A GDPR-compliant Data Processing Agreement (DPA) is available upon request. The service is not intended for users under 18. Material policy updates will be communicated via email or dashboard notification.

Contact

For privacy-related inquiries, contact us at admin@teletrade.io.